Refund and Cancellation Policy
Last updated: 6 October 2026
We want you to be happy with MailHoor. If you are not, you can get your money back as described below.
14-day money-back guarantee
You can ask for a full refund within 14 days of any payment for a MailHoor plan, for any reason. The only exception is an account we closed for breaking our Terms of Service, for example for sending spam.
How to ask for a refund
Email support@mailhoor.com with the email address on your account and the date of the payment.
We reply to every refund request within 2 business days.
How you are refunded
Payments are processed securely by our payment provider. MailHoor never sees or stores your full card number.
We refund the full amount to the card or account you paid with, through our payment provider. It usually appears within 5–14 business days, depending on your bank. If your card is in another currency, your bank converts the amount back.
Cancellation
Plans never renew on their own, so there is nothing to cancel: if you do not pay for the next month, your plan ends when the paid month is over. If you also want your last payment back and it is within 14 days, request a refund as described above.
Free trial
The free trial costs nothing, so there is nothing to refund. You are not charged unless you choose a paid plan.
Questions
Write to support@mailhoor.com.